Política de reembolso

At JaeCrece, every product is made with care and many items are created specifically for you. We want you to love your order, and we’re here to help if something isn’t right.

For any questions or concerns, please contact us at info@jaecrece.com.

Returns & Exchanges

We offer a 30-day return policy from the date of delivery. To be eligible for a return, items must be unworn, unwashed, and in original condition. Items must include original packaging when applicable, and proof of purchase may be required.

Please contact us before sending any items back. Returns sent without an approved request may not be accepted. Once approved, we will provide return instructions.

Size Exchanges

If you ordered the wrong size, contact us at info@jaecrece.com and we will assist with an exchange if the item meets return requirements.

Personalized & Custom Items

Personalized items, including customized bags and made-to-order products, are not eligible for return or exchange unless they arrive defective, damaged, or incorrect. Please double-check all personalization details before placing your order.

Damaged or Incorrect Orders

If your item arrives damaged, defective, has a printing error, or is incorrect, please contact us within 7 days of delivery at info@jaecrece.com. Include your order number and photos so we can resolve the issue quickly.

Refunds

Once your return is received and inspected, we will notify you of approval status. Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Refunds cover the item cost only. Original shipping fees are non-refundable.

Sale Items

Sale items and gift cards are final sale and cannot be returned or refunded.

Contact

For help with returns or exchanges, contact JaeCrece at info@jaecrece.com.